Terms of service

OVERVIEW
Welcome to Bea & Lou! The terms “we”, “us” and “our” refer to Bea & Lou. Bea & Lou operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). Bea & Lou is powered by Shopify, which enables us to provide the Services to you.
The terms and conditions below, and any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and obligations when you use the Services.
Please read these Terms of Service carefully as they contain important information about your legal rights and cover areas such as disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy . If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.

1 – ACCESS AND ACCOUNT
By accepting these Terms of Service, you represent that you are the legal age of majority in your state or province of residence and that you have given us your consent to allow your minor children to use the Services on devices that you own, purchase or manage.
In order to use the Services, including when you access or browse our online stores or purchase the products we offer, you may be asked to provide certain information, such as your email address and billing, payment and shipping information. You represent and warrant that all information you provide in our stores is accurate, current and complete and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your credentials and for all activity on your account. You may not transfer, sell, assign or license your account to any other person.

2 – OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. Please note, however, that colors or the appearance of the product may differ from what you see on your screen, depending on the type of device you use to access the store, as well as your device settings and configuration.
We do not guarantee that the appearance or quality of the products or services you purchase will meet your expectations or be identical to those depicted or reproduced in our webshops.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue the sale of any product at any time and may limit the quantity of products we offer to any person, geographic area or jurisdiction on a case-by-case basis.

3 – ORDERS
When you place an order, you are making an offer to purchase. Bea & Lou reserves the right to accept or reject your order for any reason in its sole discretion. Your order is not accepted until Bea & Lou confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it as Bea & Lou may not be able to accommodate cancellation requests after an order has been accepted. In the event that we do not accept, change or cancel an order, we will attempt to notify you by contacting you at the email address, billing address and/or telephone number provided at the time of ordering.
Your purchases may only be returned or exchanged in accordance with our refund policy
You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.

4 – PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service is the price in effect at the time the order is placed and will be set forth in your order confirmation email. Unless otherwise expressly stated, the prices listed do not include taxes, shipping, handling, customs or import duties.
The prices in our online stores may differ from the prices in physical stores or in online stores or other stores operated by third parties. We may from time to time offer promotions on the Services, which may affect prices and which are subject to terms and conditions that differ from these Terms. If there is any inconsistency between the terms of a promotion and these Terms, the terms of the promotion will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we may process your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct and complete, (ii) you are duly authorized to use this credit card for the purchase, (iii) the charges incurred by you will be covered by your credit card company, and (iv) you will pay the charges incurred by you at the prices stated, including shipping and handling fees and all applicable taxes, if any.

5 – SHIPPING AND DELIVERY
We are not responsible for delays in shipping and delivery. All delivery times are estimates only and cannot be guaranteed. We are not responsible for delays caused by carriers, customs clearance or events beyond our control. Once we have transferred the products to the carrier, title and risk of loss pass to you.

6 – INTELLECTUAL PROPERTY
Our Services, including, but not limited to, all trademarks, brands, text, screenshots, images, graphics, product reviews, video and audio, and the design, selection and arrangement thereof, are owned by Bea & Lou, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms grant you the right to use the Services solely for your personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any of the materials on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting you any license or other rights under any patent, trademark, copyright or other intellectual property of Bea & Lou, Shopify or any third party. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted herein are reserved by Bea & Lou.
The Bea & Lou names, logos, product and service names, designs, and slogans are trademarks of Bea & Lou or its affiliates or licensors. You may not use such trademarks without the prior written permission of Bea & Lou. The Shopify name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are trademarks of their respective owners.

7 – OPTIONAL TOOLS
You may access customer tools offered by third parties as part of the Services, which we do not monitor, control or influence.
You acknowledge and agree that we provide such tools “as is” and “as available” without any warranties, representations or conditions and without any endorsement. We assume no liability arising out of or in connection with your use of optional third party tools.
Any use of the optional tools offered through the Website is solely at your own risk and discretion, and you should ensure that you are familiar with and agree to the terms on which the tools are provided by the relevant third party provider(s).
We may also offer new features through the Services in the future (including the release of new tools and resources). Such new features are also considered part of the Services and are subject to these Terms of Service.

8 – THIRD PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including embedded third party features). We are not responsible for examining or evaluating the content or accuracy of any third party materials or websites that you choose to access. If you decide to leave the Services to access such materials or third party websites, you do so at your own risk.
We are not responsible for any damages or losses related to your access to any third party websites or your purchase or use of any products, services, resources or content on any third party websites. Please carefully read the third party’s policies and procedures and ensure that you understand them before entering into any transaction. Any complaints, claims, concerns or questions regarding third party products and services should be directed to the third party.

9 – RELATIONSHIP WITH SHOPIFY
Bea & Lou is powered by Shopify, which enables us to provide the Services to you. However, all purchases and sales you make on our store are made directly with Bea & Lou. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sale between you and Bea & Lou, including any damages, losses, or losses resulting from any products or services purchased. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising out of or in connection with your purchases and transactions with Bea & Lou.

10 – PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be found here, and certain personal information may be subject to Shopify’s Privacy Policy, which can be found here. By using the Services, you acknowledge that you have read these Privacy Policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services to you. Information you submit to the Services will be transferred to and shared with Shopify and third parties that may be located in countries other than the country in which you reside for the purpose of providing services to you. Please read our Privacy Policy for more information about how we, Shopify, and our partners use your personal information.

11 – FEEDBACK
If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, drafts, plans or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any media for any purpose, including for commercial purposes. For example, we may use our rights under this license to operate, provide, evaluate, improve and promote the Services and to fulfill our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives you have received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and will not be obligated to (1) treat your Feedback confidentially, (2) pay compensation for your Feedback, or (3) respond to your Feedback.
We may, but are not obligated to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or to violate any party's intellectual property rights or these Terms of Service.
You agree that your Feedback will not infringe any third party's rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive, or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or related websites. You may not use a false email address, impersonate another person, or otherwise mislead us or third parties as to the origin of Feedback. You are solely responsible for all Feedback you provide and its accuracy. We assume no obligation and assume no liability for Feedback submitted by you or third parties.

12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be information on or in the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, product delivery charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate, without prior notice (including after you have placed your order).

13 – PROHIBITED USES
You may only access and use the Services for lawful purposes. You may not directly or indirectly access or use the Services: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state rules, laws or local regulations; (c) to infringe or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, violate, defame, disparage, intimidate or harm any of our employees or other persons; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use or reuse any material that does not comply with these Terms; (g) to transmit or facilitate the sending of advertising or promotional materials, including “junk mail”, “chain letters”, “spam” or other similar solicitations; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone else’s use or enjoyment of the Services or that, in our sole discretion, may harm Bea & Lou, Shopify or users of the Services or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or other forms of malicious code that will or may be used in a way that affects the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track personal information of others; (d) spam, phish, pharm, or otherwise abuse the Services; (e) use robots, spiders, scrapers, data collection and extraction tools, automatic devices or processes, AI tools (such as agentic AI), or automated or manual means to access the Services; or (f) interfere with, circumvent or undermine any security or authorization features, robot exclusion headers or other measures we employ to limit access to the Services. We reserve the right to suspend, disable or terminate your account at any time without notice if we determine that you have violated any part of these Terms.

14 – AGENTS
14.1. This section (“Agent Terms”) applies if you use, permit, enable or cause to be deployed an agent to access, use or interact with the Services. “Agent” means any software or service that performs autonomous or semi-autonomous actions on behalf of or at the direction of a person or entity, and that can be performed on behalf of or by means of a person’s device without direct supervision.
14.2. No agent may access, use or interact with the Services unless it identifies itself at all times and acts in strict accordance with the requirements of section 14.4 below. In addition, no agent may access, use or interact with the Services if we have requested the agent to refrain from accessing, using or interacting with any Service.
14.3. We may limit, including through technical measures, whether and how an agent accesses, uses and interacts with the Services.
14.4. Agents must: (i) identify in all HTTP/HTTPS requests that the request is coming from an agent and disclose the agent's name by including the following in the request's user agent string: “Agent/[agent name]”; (ii) not conceal or disguise that access, use, or interactions originate from an agent, for example by (a) mimicking human behavior and interaction patterns or (b) completing or circumventing CAPTCHAs or measures intended to distinguish between computer and human use; (iii) truthfully answer any question or prompt that seeks to determine whether interactions are coming from a human or a computer; (iv) not circumvent or otherwise circumvent any measures intended to block, restrict, modify, or control whether and how agents access, use, or interact with the Services.

15 – TERMINATION
We may terminate this Agreement or your access to the Services (or any part thereof) at our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the termination date.
The following sections will survive any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnity, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

16 – DISCLAIMER OF WARRANTIES
The information presented on or through the Services is provided for general informational purposes only. We do not warrant the accuracy, completeness, or usefulness of such information. Any reliance you place on such information is solely at your own risk. We disclaim any and all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services or anyone who may be informed of the contents thereof.
UNLESS OTHERWISE EXPRESSLY STATED BY Bea & Lou, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED FOR YOUR USE 'AS IS' AND 'AS AVAILABLE' WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, LIFETIME, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT, MAKE ANY REPRESENTATIONS OR GUARANTEES THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT LIMIT OR ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

17 – LIMITATION OF LIABILITY
TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Bea & Lou, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY DAMAGES, LOSSES, CLAIMS OR DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOST DATA, COSTS OF REPLACEMENT OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE ARISING OUT OF YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM IN ANY WAY RELATING TO YOUR USE OF THE SERVICES OR ANY PRODUCTS, INCLUDING, BUT NOT LIMITED TO, ERRORS OR OMISSIONS IN CONTENT, OR LOSSES OR DAMAGES OF ANY KIND ARISING OUT OF THE USE OF THE SERVICES OR CONTENT (OR PRODUCTS) POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH CLAIMS.